Job Overview

Summary / Objective

Essential Functions

• Provide support to Senior Sales Associate in finding specific vehicles, responding to customers, conducting the sales process, and Follow-up with customers after vehicle purchase.
• Approaches, greets, and offers assistance to customers who enter the dealership showroom or sales lot
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
• Writes complete sales orders and processes paperwork in accordance with dealership policies
• Supports follow-up system that encourages repeat business and contributes to customer satisfaction
• Conducts business in an ethical and professional manner
• Describes optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects
• Follows dealership procedure to obtain proper identification from customer prior to test drive
• Follows dealership sales processes as directed by Sales Management.
• Demonstrates new vehicles and offers test drives to all prospects
• Exhibits a high level of commitment to customer satisfaction
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers
• Prepares sold vehicles for customer delivery prior to customer arrival
• Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
• Schedules first service appointment
• Follows up on all post-delivery items, tag / title work, "we-owes," and special requests to be sure all customer expectations are met
• Maintains a professional business appearance
• Knows and understands the federal, state and local requirements which govern the company's business
• Greets customers promptly and is polite and friendly
• Consistently follows the outlined sales process
• Conducts telephone transactions courteously and promptly
• Utilizes dealership sales control (confirm CRM / DSM) system
• Directs customers to product information resources, including those available on the Internet
• Attends product and sales training courses as determined by sales management and manufacturer
• Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies
• Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average
• Moves and arranges display vehicles on showroom and on lot as directed by management
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follow all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends pertinent training on request
• Assists with organizing and attends special events held at dealership or in the community
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Able to establish personal sales goals and implement a plan of action to achieve goals
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Good communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility None Work Environment / Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and / or frequent lifting or carrying of objects weighing up to 10 pounds.

• This position requires a good deal of walking or standing, 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift
• This position may include prolonged periods of sitting with some pushing and pulling of arm or leg controls
• This position requires climb, stoop, and kneel
• This position requires the ability to hear and talk
• This position requires the ability to have sufficient foot / hand / eye coordination to safely drive a vehicle
• Will spend time out-doors, under varying climate conditions, subject to the elements, and may experience extreme heat and extreme cold and will also spend time indoors in air-conditioned areas
• During winter months, will assist in cleaning vehicles from snow, if applicable to the local climate

Position Type / Expected Hours of Work Schedule may vary from week to week depending on operational needs.

Works evenings, weekends and holidays as required. Required Education and Experience

No prior experience or training is required

High school diploma or general education degree (GED) or equivalent combination of education and experience Preferred Education and Experience

One-year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience

Associate's degree ( or equivalent from two-year College or technical school; or six months to one year related experience and / or training;

or equivalent combination of education and experience

Bachelor's degree ( from four-year College or university; or one to two years related experience and / or training; or equivalent combination of education and experience

Two to four years related experience and / or training; or equivalent combination of education and experience

Please choose the appropriate preferred education and experience requirement Additional Eligibility Qualifications (Certification / Licenses / Registrations)

• Valid Driver's License
• Driving Record the meets insurance requirements and company policy
• Current and active Sales License, in states where applicable

Last updated : 2024-05-02